Return and Refund Policy for CarParts.mu:

At CarParts.mu, we strive to provide a seamless shopping experience for all our valued customers. We understand that occasionally, you may need to return a product or seek a refund. To ensure clarity and transparency, we have outlined our return and refund policy below. By making a purchase on our website, you agree to the terms and conditions set forth in this policy.

1. Order Verification: It is essential for customers to carefully verify the part number (or OE number) before placing an order. We provide tools on our website to assist you in checking the accuracy of the part number. Please ensure that the part number is correct before proceeding with your purchase.

2. Faulty Product Returns: If you receive a product with the correct part number (or OE number) but it is faulty or defective, we are committed to resolving the issue promptly. In such cases, you have the following options: (a.) Refund: We will gladly issue a refund for the faulty product. The refund will be processed through the original payment method used during the purchase. or (b.) Replacement: Alternatively, we can arrange for a replacement of the faulty product at no additional cost to you.

3. Incorrect Part Number: If an incorrect part number is ordered and you receive the product accordingly, we cannot offer a refund. However, we understand that mistakes can happen. In such cases, we may consider issueing a credit note that can be used for future purchases on our website. The credit note will be equivalent to the value of the incorrectly ordered product.

4. Delivery Date: We take pride in our commitment to timely deliveries. Once your order is placed, our staff will communicate the expected delivery date. This date is binding and represents our best estimate based on the information available at the time. However, please note that unforeseen circumstances may arise, which could affect the delivery schedule. In such cases, we will notify you promptly and work towards resolving any issues. Products in stock can be delivered (or picked up) within 1 day, if out of stock it might take between 2-4 weeks and our staff will advise correct delivery date.

Important Notes:

• To initiate a return or request a refund, please contact us within 5 days of receiving the product.
• The product must be returned in its original condition, unused, and with all the original packaging intact.
• Any damage caused to the product due to improper handling or installation will void the return and refund eligibility.
• Return shipping costs will be the responsibility of the customer, unless the return is due to our error or a defective product.
• Refunds will be processed within 7 days of receiving the returned product and will be issued through the original payment method.

Please note that this return and refund policy is subject to change without prior notice. We recommend reviewing this policy periodically to stay informed of any updates.

If you have any questions or concerns regarding our return and refund policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with our products and services.

Thank you for choosing CarParts.mu!